|Mitsubishi Electric||Johnson & Johnson||Genzyme|
|Bord Bia||Unicare Pharmacies||Doc Morris|
|Irish Dairy Board||Goodbody Stockbrokers||Accenture|
|Irish Life and Permanent||Bank of Ireland||Wyeth Medica|
|Pfizer Ireland||AIB Bank||Stryker Ireland|
TMI has an impressive track record of breaking new ground. Over the years, we have pioneered a number of concepts that have gained wide international recognition as major contributions to organisational knowledge and business practice: (click the + signs for more information)
2008 - Mapping Your Service Recovery +TMI introduced the 'Mapping Your Service Recovery' concept - that offers an integrated framework and consulting process to establish systems and practices that help you learn from customers and recover their loyalty when things go wrong
2008 - Shaping a Customer Centric Culture +2008 also saw the introduction of the 'Shaping a Customer Centric Culture'consulting process - a new and powerful approach to shaping organisational culture in service organisations.
2005 - Branded Customer Service +TMI embraced the 'Branded Customer Service' concept developed by the Branded Customer Service Corporation. BCS provides a pathway to genuinely transform the customer experience to reinforce the brand at every customer interaction.
2003 - Emotionally Intelligent Leadership +TMI presented the ''Emotionally Intelligent Leadership' concept - a unique programme for executives with the aim of assisting them in developing and realising their own potential as leaders.
1999 - Heart Work +TMI launched the 'Heart Work' concept that made TMI a major player in the corporate application of Emotional Intelligence (EQ).
1993 - A Complaint is a Gift +A Complaint is a Gift concept was introduced by TMI, which established an innovative approach in shaping a complaint-friendly organisational culture, and offered practical solutions for effective complaint handling. The book written on the subject was published in over a dozen languages and quickly became a business bestseller. Its fully revised edition was released in 2008.
1992 - Employeeship +TMI introduced the 'Employeeship' concept' - a management philosophy and consulting tool on how to shape a healthy and vibrant organisational culture that is characterised by mutual responsibility, loyalty, initiative and trust.
1988 - The Human Side of Quality +'The Human Side of Quality' concept was developed for which TMI has received international recognition as one of the best contributions to quality development in the world.
1982 - Putting People First +Another cornerstone of TMI's success was laid down - the 'Putting People First' concept. An exceptional service management approach about achieving excellent service quality.
1975 - Time Manager +TMI introduced the 'Time Manager' concept - a unique philosophy which was the first of its kind worldwide. It established a whole new body of knowledge on how to enhance personal effectiveness and organisational efficiency.
Together with the management and staff of your organisation, TMI explores the challenges and opportunities ahead and develops customised, innovative solutions characterised by creative and flexible design, sophisticated project management and a unique philosophy and style of delivery.
This is reflected in our proven approach, which we call the '5 Is'
Investigation - Understanding purpose; Exploring aspirations
Identification - Identifying strengths; Mapping out the steps
Implementation - Shaping attitudes; Building capability
Integration - Maintaining focus; Driving performance
At TMI we are like no other. Our focus on engaging and inspiring individuals around a common purpose to give their best selves is unique.
So is our ability to implement and integrate the solution throughout your organisation to make it work and make it last.
Combining short-term results with long-term value
Our way - the TMI Way - At TMI, our long history and global network provide us with a unique wealth of knowledge, experience and expertise across different organisational challenges, organisational sizes, industries, countries and cultures
TMI recognises the importance of supporting the multi-national and multi-cultural nature of global enterprise through global representation and delivery
Today, with resource centres in more than 40 countries across the world, TMI's global outreach, delivery and project management capability is hard to match.
Our aim is to deliver top quality services on a worldwide basis to clients, wherever the location.
Many of our clients operate across frontiers. Our delivery capability and supporting materials cover more than 22 languages.
TMI has over 400 consultants and trainers around the world.
Over the years, TMI has directly influenced and inspired more than 6 million people worldwide, and continues to have a positive impact on the lives and performance of over 250,000 individuals working in a wide range of organisations each year.
TMI's global presence and experience means that our clients can enjoy all the benefits of a local office, while they can also draw upon our multicultural knowledge and global delivery resource - whenever required.
As a core part of our culture ever since 1975, TMI consultants from all over the world get together every year for the TMI World Congress. This hallmark event is one of our major platforms to leverage our diversity and capitalise on developments throughout our international network.
We share new insights, expertise and know-how, and develop our core skills and competence to provide best-in-class service to our clients.
TMI consultants have the competence to design and implement innovative and customised TMI development processes.
Our people are passionate about making a difference.