Ireland - Kingspan Structural Products Ltd.


Another great Irish success story is Kingspan based in County Cavan and running manufacturing and selling operations across five continents. Conor is working with one of the senior teams in Kingspan to help them with Change Management and to build a culture based on exemplary customer service, quality and productivity. This is a long term project which will run well into the future.

Ireland - Origin Green: OFFICIAL Bord Bia 2013 Sustainability Development Programme


You may also have seen the Origin Green advertising and promotion especially around St Patricks day as Irish Food and Drink companies brought their sustainability message to the world.

The TMI Ireland team have been working for many months with Bord Bia, helping them to craft the key Origin Green messages into a training programme for their own staff and their client food and drink companies. Already we have trained more than fifty of Irelands key food and drink exporters in how to deliver the Origin Green message.

Ireland - Superquinn/SuperValu rebranding


Conor has been working with the Superquinn team for more than ten years and in the last few months has been involved in the biggest brand change-over in Irish retail history. As many of you will have seen the Musgrave Group acquired the Superquinn operation and in February all the stores changed over to the Supervalu brand. TMI were involved in the preparation and roll out of this change. With an emphasis on delivering the same enhanced service that was associated with the Superquinn brand, we successfully prepared the colleagues for the big changeover.

Ireland and Worldwide - Pharmaceutical sector


Personal Quality has been used by companies in the pharmaceutical sector to complement and enhance their drive to create a Quality Culture.

A recent keynote address by the VP of Quality for Pfizer stated that SOP’s and Compliance is not sufficient to ensure patient safety and brand reputation. An across the board culture of quality supported by strong leadership and role-modelling is essential. Conor has been working in this area with companies like Abbott, J&J, Forest Labs and many others in Ireland and worldwide from Singapore to Chicago and Philadelphia to Brussels.

Conor invited back to Malaysia...


Following the success of Conor's address at last October's conference in Malaysia, he has been invited back to work with a number of large organisations in Kuala Lumpur. He will be piloting the Personal Quality / Personal Guarantee concepts with Public Bank , Affin Bank, Nestle and also with PLUS Malaysia Berhad, the largest toll road operator in South East Asia.

Amman, Jordan


Another recent assignment with a pharmaceutical company was with the German giant Bayer in the Middle East.

We ran a two day session in Amman, Jordan on strategic marketing and building the branded customer experience for their senior marketing and sales team. It was an intensive and practical session with an emphasis on individual and team actions.

Shanghai, China


As a Senior TMI Consultant and International Master Trainer for the Personal Quality Programme, Conor recently spent a week working with the TMI team in Shanghai, China.

Conor O'Connell, MD, TMI Ireland features at Malaysia Conference...

Back in October 2013, Conor was invited to address this conference in Kuala Lumpur, Malaysia organised by TMI Consultancy Malaysia. It was a major event attended by several of Malaysia's top companies. He ran a Masterclass entitled 'How to Create a Personal Service Quality Revolution in your Organisation'. Such was the success of this trip, Conor has been invited back to Kuala Lumpur to work with a number of companies who attended his conference masterclass.

Read more: Conor O'Connell, MD, TMI Ireland features at Malaysia Conference...